Support

Personalised Service & Support

Responsive, ‘Boots on the Ground’ face to face service

Responsive, ‘Boots on the Ground’ face to face service

Multinail is renowned for its service and support; dedicated, knowledgeable staff who are passionate about the industry, and our trusted partnerships. We know that high level service and support make a tangible difference to the bottom line.

Extensive Frame & Truss experience

Extensive Frame & Truss experience

All branches of Multinail have employees with extensive frame and truss experience, software support Technical Service Officers (TSOs), Machinery TSOs and Engineers to enable us to deliver a high level of support for our Fabricators.

Ongoing professional development

Ongoing professional development

Multinail also employs IT experts, software developers, electricians and tradespeople.  We provide continuous and ongoing professional development, ensuring our employees are up to date with the latest industry and technological developments.

Online and offline support

TeamViewer

Cornerstone is loaded with a free copy of TeamViewer for remote support.

Help Desk

Open 6:30am to 4:30pm (AEST)  on weekdays.

After hours support

Technical Support Officers (TSOs) are typically available for emergency after hour support.

Training on or offsite

Our training is done face-to-face and can be on site or at an off-site location to avoid every day distractions.

software support

Industry leading, ‘boots on the ground’ service and support

Brisbane

  • State Manager
  • 6 Help Desk Staff
  • 2 Technical Service Officers
  • 4 Machinery Technicians
  • 4 Engineers
  • 3 Detailers

Melbourne

  • State Manager
  • 4 Technical Service Officers
  • 3 Machinery Technicians
  • 1 Engineer

Sydney

  • State Manager
  • 2 Technical Service Officers
  • 1 Machinery Technician
  • 1 Engineer

Multinail Design Service
Need extra detailing support?

We offer a complete detailing service for Multinail truss fabricators, using Cornerstone software. We have experienced Detailers in-house who can produce detailing to your specific requirements – timber roof trusses, timber floor trusses and wall frames, including ancillaries, connection details and site layouts.

All plans and information are uploaded to –  https://spaces.hightail.com/uplink/MNDesignerService

Interested? Speak to your BDM or phone Head Office on  07 3297 3250.

Personalised. Local. Progressive.